Learning Operations Specialist

Job Summary

This position is pivotal to ensuring our training programs are engaging, relevant and run seamlessly within a dynamic, highly technical, and fast-paced environment. Acting as a liaison between participants, vendors, and the Director of Learning & Development, this role coordinates, organizes and implements outstanding training initiatives that foster employee growth. Strong attention to detail, organization and critical thinking skills are required for this role. The ability to work independently with little direct supervision and multitasking abilities are essential.

Essential Job Duties and Responsibilities 

1. Demonstrate Core Values of Excellence, Trust, Care and Growth in performing all aspects of position
2. Maintain a positive work environment by behaving and communicating effectively with vendors and co-workers. 
3. Manage the administration of the Learning Management System (LMS), including updating content, tracking learner progress, and generating reports to evaluate program effectiveness. 
4. Organize and manage travel arrangements and accommodations for multiple individuals across various locations, ensuring all logistics are handled efficiently. Ability to negotiate contracts and stay on top of event details is required.
5. Develop and maintain up-to-date documentation for L&D procedures and ensure compliance with training processes and policies. 
6. Collaborate with the Director of L&D to create and implement training programs that meet organizational needs and objectives. This includes the creation and organization of training materials and general event preparation.
7. Leverage project management systems (e.g. Monday.com) to track and manage tasks, timelines, and deliverables effectively. Must have the ability to work between multiple projects, staying organized and up to date on all tasks.
8. Act as the primary point of contact for learners, trainers, and other parties regarding L&D initiatives, resolving inquiries and updating the Director of L&D as necessary.
9. Track training completion rates, assess participant feedback, and generate various reports, including those on attendance, satisfaction, and compliance. 
10. Provide technical support and training to users of the LMS, assisting with issue resolution and ensuring a seamless experience. 
11. Tracks and allocates Learning & Development invoices and expenses. 
12. Managing all logistical aspects of event planning, including organizing learning activities, scheduling, researching and booking speakers, securing venues, and arranging catering with attention to attendee preferences and/or preferences.
13. Handle all pre-event and post-event administration processes, from sending invitations and collecting feedback to issuing attendance certificates and collecting documentation. 
14. Prepare program materials including the administration of relevant pre-course work and assessments.
15. Support the design, delivery, and facilitation of training programs, collaborating closely with other departments as needed. 
16. Utilize critical thinking skills to solve problems, make decisions, and improve processes within the learning operations framework. 
17. Provide support and enhancements to ongoing remote development programs, ensuring they run smoothly and meet the needs of participants. 
18. Remain up to date on company learning, policies, and procedures as assigned.
19. Light housekeeping to keep the facilities in perfect order. This includes keeping work areas tidy, picking up litter on the grounds and general straightening up. 

Educational, Licensure and Skill Requirements

• A two-year college degree, completion of a specialized course study, or equivalent industry certificates.
• Three (3) years proven experience in coordination or administrative role within learning and development/training departments, event planning, or other related fields.
• Self-starter with strong problem-solving and project management skills, able to manage multiple projects and deadlines efficiently.
• Ability to work independently with minimal direct oversight and demonstrate initiative. 
• Excellent attention to detail, time management and organizational skills with an aptitude for creative problem-solving.
• Excellent verbal and written communication skills to engage with all levels of the organization
• Aptitude for using new and emergent technologies (Microsoft 365 Suite, learning management systems, program management, learning technologies, video conferencing programs, etc.) 

The above duties are neither intended to be an all-inclusive list of duties and responsibilities for this position, nor are they intended to be a listing of prerequisite skills and abilities. The purpose is to describe the general nature of the position.