Cemetery General Manager, Topeka, KS

Job Summary



The Cemetery General Manager will oversee all aspects of cemetery operations including service delivery, sales, office administration, grounds maintenance, and monument company of our cemeteries in Topeka, KS. This role is responsible for ensuring our properties and monument company meet the needs of client families while maintaining a high standard of service, professionalism, and compassion. As manager you will provide strong leadership, coaching, and development opportunities for employees while fostering a positive and collaborative workplace atmosphere. Additionally, this position plays a key role in planning, execution, and continuous operational improvements to enhance cemetery services, sales, and long-term sustainability.

Essential Job Functions and Responsibilities

1. Demonstrate Core Values of Excellence, Trust, Care and Growth in performing all aspects of position.
2. Foster a positive work environment by leading, coaching, and developing employees across the cemetery and the monument company. Ensure high standards of service, professionalism, and collaboration.
3. Provide exceptional service to families, ensuring a compassionate and supportive experience. Represent company at industry events, conferences, and community meetings to enhance visibility and build partnerships.
4. Oversee daily cemetery operations including all administrative functions, ground maintenance, cemetery sales, and monument company. Ensure compliance with state statutes and regulations while identifying opportunities for improvements, renovations, and expansions. 
5. Continuously enhance internal business practices to improve customer service, associate satisfaction, sales, and overall financial performance.
6. Effectively utilize cemetery and sales management systems to identify trends, support operational efficiencies and maintain cemetery records.
7. Work closely with sales leadership to help implement marketing and sales strategies to meet financial targets while ensuring synergy between cemeteries, sales, and the monument company.
8. Ensure all appropriate safety equipment in the cemetery is used and procedures are followed. Coordinate, with the help of the Cemetery Grounds Superintendent, procedures that ensure all equipment/tools receive the proper care and maintenance.
9. Adhere to home office and cemetery policy regarding legal and ethical conduct and established procedures.
10. Lead discussions with suppliers and vendors, ensuring cost-effective agreements that align with company goals and compliance regulations.
11. Participate in short, medium, and long-term financial planning with senior management. Oversee budget preparation and monitor financial health to ensure operational efficiency and sustainability.
12. Approve biweekly payroll and oversee onboarding for new associates, ensuring smooth integration into the company.
13. Remain up to date on company learning, policies, and procedures as assigned.
14. Light housekeeping to keep the facilities and grounds in perfect order. This includes keeping work areas tidy, picking up litter on the grounds and general straightening up.

Qualifications

Experienced leader with a minimum of 3 years of experience in the cemetery industry. They will ideally have experience managing all aspects of cemeteries, including but not limited to relationships with industry executives and preferred vendors.

• Experience in cemetery operations, sales, and services is required.
• Possesses strong skills in employee development, leadership, sales, and management, with a proven ability to drive growth and team success
• Bilingual in Spanish is a plus
• Financial acumen, including budgeting and revenue management.
• Exceptional communication and interpersonal skills, with the ability to support grieving families.
• Knowledge of cemetery regulations, policies, and best practices.
• Detail-oriented with strong problem-solving abilities.
• Proficiency in office management software and record-keeping systems.

Essential Physical Responsibilities

The general manager works in both office and outdoor environments, requiring a mix of administrative and physical tasks.

• Indoor equipment is used to perform essential functions and may include, but is not limited to computer, copier, phone systems, and other general items found in an office setting.
• Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
• This position demands normal physical mobility, agility, balance, coordination, and endurance.
• Must be able to travel by standard methods of transportation, walk, stand, kneel, climb, bend, stoop, and inspect cemetery grounds and facilities.
• May also require the ability to reach, push, and pull items up to 75 pounds individually, or up to 600 pounds with assistance.

The above duties are neither intended to be an all-inclusive list of duties and responsibilities for this position nor are they intended to be a listing of prerequisite skills and abilities. The purpose of this job description is to describe the general nature of the position.