Technical Support Analyst

Job Summary

The Technical Support Analyst provides first-line technical support and ensures smooth IT operations across the organization. This role requires strong problem-solving skills, adaptability, and a commitment to continuous learning to deliver exceptional service.

Essential Job Duties and Responsibilities

1. Demonstrate Core Values of Excellence, Trust, Care and Growth in performing all aspects of position
2. Foster a positive work environment by communicating and behaving in a way that promotes good relationships with co-workers and management
3. Analyze technical issues, identify root cause and implement sustainable solutions
4. Define project scope, goals, and deliverables with business users
5. Convert business needs into IT work items and deliverables
6. Bridge communication between organizational units and IT
7. Ensure IT solutions align with business goals and objectives
8. Investigate system and data issues, document findings, and plan corrective actions
9. Partner with technical teams for complex issue resolution
10. Manage and configure vendor applications to ensure optimal performance and alignment with business requirements
11. Test IT solutions to ensure they meet business objectives and deliver a quality, defect-free product
12. Continuously look for process and systems improvements and make recommendations for change
13. Stay updated by engaging in educational opportunities, reading professional publications, and networking
14. Maintain the facilities and grounds in excellent condition by keeping work areas tidy and ensuring general cleanliness

Education and Skill Requirements

• Business or information systems-related bachelor’s degree or
• Minimum of 1 years’ experience as a Business Analyst or in a similar role
• Proficient with Microsoft Windows and Microsoft Office products
• Excellent verbal communication skills with a focus on building rapport with management, stakeholders, and end users
• Strong people, analytical, consultative, and documentation skills
• Highly motivated and self-directed
• Proven analytical and problem-solving skills
• Ability to effectively prioritize and execute tasks
• Experience working in a team-oriented, collaborative environment
• Experience with any of the following is a plus
• SQL Queries
• Excel and Power Query
• Power BI, or another BI tool
• PowerShell

Work Conditions

• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard and mouse
• Primary work location in Topeka, KS, with possible travel to other company locations

The above duties are neither intended to be an all-inclusive list of duties and responsibilities for this position nor are they intended to be a list of prerequisite skills and abilities. The purpose of this job description is to describe the general nature of the position.