Funeral Director in Charge

Job Summary

The position will oversee daily operational activities for a funeral home or other assigned entity (location). The major objectives are to provide the highest quality services and products, to satisfy the needs of any client family, maintain a positive employee relations atmosphere, and maximize profitability for the location. Individual location responsibility assignments are designated by home office and area management.

Essential Job Duties and Responsibilities (May overlap with Funeral Director Responsibilities)

  1. Demonstrate Core Values of Excellence, Trust, Care and Growth in performing all aspects of position.
  2. Maintain a positive work environment by behaving and communicating in a manner so that you get along with families, co-workers, and management.
  3. Administer Newcomer Funeral Service Group Policies and Procedures, ensure adherence to federal, state, local and home office compliance regulations, including legal and ethical conduct.
  4. Assist in all administrative, operational, and marketing activities of the location.
  5. Supervise the scheduling of staff to ensure adequate personnel for making arrangements with client families, direction of funeral, memorial, or other services for client families.
  6. Complete and conduct performance reviews for all full-time and part-time associates and provide ongoing performance coaching.
  7. Advise client families to arrange funerals and supervise funeral service activities in accordance with the individual client family’s wishes.
  8. Treat decedent with respect and decorum.
  9. Perform and execute market outreach activities including one-on-one presentations, group presentations and event participation in accordance with pre-established home office standards in furtherance of home office business growth objectives, and participate in community, civic or fraternal organizations and state and local Funeral associations as a part of local promotional and outreach efforts.
  10. Assist with the implementation of approved home office advertising and public relation programs in the location.
  11. Assist with the coordination of home office administrative, personnel and operational resources with other area managing funeral directors to achieve maximum cost efficiencies.
  12. Assist with the implementation and use of all information systems technology.
  13. Evaluate the quality of products and services provided to client families and when standards are not achieved, implement corrective action.
  14. Oversee collection of accounts receivable, using prudent business practices, judgment, and diplomacy.
  15. Assist with administering home office and area policies and procedures relating to selection room management and presentations including ancillary funeral products.
  16. Coordinate the orientation and ongoing training of new associates in any job classification when the associate first enters the new position.
  17. Oversee maintenance of grounds, facilities, and equipment.
  18. Maintain positive employee relations daily and conduct regularly scheduled staff meetings.
  19. Remain up to date on company learning, policies, and procedures as assigned.
  20. Light housekeeping to keep the facilities and grounds in perfect order. This includes keeping work areas tidy, picking up litter on the grounds and general straightening up.

Educational, Licensure and Skill Requirements

  • A two-year college degree or completion of a specialized course of study at a business or trade school or job specific skills acquired through on-the-job training or apprenticeship program. 
  • A minimum of five years of similar or related experience.
  • Valid Funeral Directors’ License in the location jurisdiction or the ability to reciprocate license. For Ohio: A bachelor’s degree including 12-month accredited mortuary school.  May reciprocate license with a minimum of one (1) year experience as a licensed funeral director/embalmer in another state for education requirements.
  • Passing both sections of the National Board Exam (NBE) as per state requirements.
  • Must be capable of communicating with management and supervised employees.
  • Possess a valid drivers’ License and meet the driving performance standards as determined by management.  MVR’s may be reviewed annually for compliance, and any conviction or at-fault accidents should be immediately reported to management.

Essential Physical Abilities

  • Ability to tolerate exposure to hazardous substances subject to government requirements; occasional lifting, pushing, and pulling, with assistance, of objects up to approximately 600 pounds; manual dexterity required for clerical tasks; occasional stooping, bending, pushing, pulling and carrying objects weighing up to approximately 30 pounds for short distances.
  • Ability to travel by standard methods of transportation.

The above duties are neither intended to be an all-inclusive list of duties and responsibilities for this position, nor are they intended to be a listing of prerequisite skills and abilities. The purpose is to describe the general nature of the position.