Director of Operations

Job Summary

The Director of Operations will share the organizational philosophy and mission of Newcomer Funeral Service Group and its affiliate companies.  This position will direct and control operational activities for the funeral homes. The major objectives are to maximize profitability; provide the highest quality services and products; satisfy the needs of our client families; and maintain a positive associate relations atmosphere.  This position is responsible for big-picture planning through the details of implementation and ongoing day-to-day execution.

Essential Job Functions and Responsibilities

  1. Demonstrate Core Values of Excellence, Trust, Care and Growth in performing all aspects of position.
  2. Maintain a positive work environment by behaving and communicating in a manner so that you get along with families, co-workers, and management.
  3. Analyze operations to evaluate performance of locations in area of responsibility.
  4. Assign, delegate and monitor responsibilities to location managers.
  5. Monitor and ensure adherence to home office policy regarding legal and ethical conduct.
  6. Ensure adherence to federal, state, local and home office compliance regulations.
  7. Conduct monthly manager conference calls with managers.
  8. Confer with executive staff, location managers and key associates concerning operational issues, coordinate activities and resolve problems.
  9. Coordinate the implementation of the pricing of all services and merchandise in area of responsibility.  COO & VPO, Administration approval required for all pricing changes.
  10. Coordinate all price lists and ensure that they are implemented in a timely manner and in accordance with industry regulations. 
  11. Provide constructive feedback to Managers and Associates on arrangement conference by sitting in on arrangements and providing feedback. 
  12. Implement location responsibilities and coordinate functions of all locations in area of responsibility, ensuring that preset deadlines and timetables are met.
  13. Implement corrective action plans to solve organizational or location problems.
  14. Represent company and promote its objectives at industry related conferences and meetings.
  15. Participate in the negotiation process when obtaining contracts and agreements with suppliers and vendors.
  16. Participate in the organization and approval of promotional campaigns.
  17. Participate in the preparation of budgets for areas of responsibility.
  18. Work with senior management team to develop short, medium, and long-term financial plans and projections.
  19. Time spent out in the locations 100% with travel between locations expected about 50%-75% of the time. 
  20. Remain up to date on company learning, policies, and procedures as assigned.
  21. Light housekeeping to keep the facilities and grounds in perfect order.  This includes keeping work areas tidy, picking up litter on the grounds and general straightening up.

Educational and Skill Requirements

Director of Operations will be seasoned and mature leaders with at least 8 years management experience, preferably in the funeral industry. They will ideally have experience managing all aspects of funeral homes and/or cemeteries, including but not limited to relationships with industry executives and preferred vendors.

  • A college degree or multi-craft skill acquired through extensive on the job training or in-depth industry or job specific technical skills acquired through a combination of formal instruction and on the job training. 
  • Minimum of 8 years in a managerial role.
  • Licensed Funeral Director, preferred.
  • Integrity as a personal core value.
  • Strong execution skills and perseverance.
  • Solid work ethic.
  • Excellent interpersonal and communication skills.
  • Leadership and teambuilding skills.
  • “Bottom line” financial savvy.
  • Ability to develop a detailed understanding of the funeral industry, using proven best practices.
  • Ability to develop an annual business plan and budget including key performance indicators.

The above duties are neither intended to be an all-inclusive list of duties and responsibilities for this position nor are they intended to be a listing of prerequisite skills and abilities. The purpose of this job description is to describe the general nature of the position.