THE LATEST FROM NEWCOMER FUNERAL SERVICE GROUP

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THE LATEST FROM
NEWCOMER FUNERAL SERVICE GROUP

Director of Cemetery Operations

Job Summary

The Director of Cemetery Operations is charged with overseeing all aspects of our cemetery operations.  This position will be responsible for maximizing the profitability of our cemeteries while providing the highest quality services. The Director serves as a coach to cemetery administration, cemetery grounds and cemetery sales and can quickly solve complex client family issues while maintaining a positive atmosphere.  This position is responsible for big picture planning, growth and operational execution for the cemeteries.

Essential Job Functions and Responsibilities

  1. Demonstrate Core Values of Excellence, Trust, Care and Growth in performing all aspects of position.
  2. Ensure adherence to home office policy regarding legal and ethical conduct and established procedures.
  3. Oversees all aspects cemetery sales operations in both markets. Manage, monitor, and motivate sales team with excellent communication skills, relationship-building abilities, and a natural talent to lead.
  4. Coordinate with marketing to develop sustainable programs to increase cemetery visibility and revenue.
  5. Build and maintain relationships with local communities, funeral homes, and other relevant organizations to enhance sales strategies and promote cemetery sales efforts.
  6. Effectively utilize cemetery and sales management systems to identify trends, support operational efficiencies and maintain cemetery records.
  7. Manages all aspects of the cemetery grounds to ensure properties are well maintained and inviting to new client families and visitors.  Identifies and initiates requests for garden renovations, expansion or improvement.  Follows improvement projects through completion.
  8. Ensures cemeteries are in compliance with local, state, and federal statutes and regulations.
  9. Ensures all appropriate safety equipment in the cemetery is used and procedures are followed. Coordinates, with the help of the Cemetery Grounds Superintendent, procedures that assure all equipment/tools receive the proper care and maintenance.
  10. Identify, implement and continuously improve the internal business practices that impact customer service, associate satisfaction and the financial performance of our cemeteries. 
  11. Work with senior management team to develop strategies and tactics for improving operational efficiencies, as well as short, medium and long-term financial goals and objectives.
  12. Be accountable ensuring synergy between cemeteries, sales, and the monument company.
  13. Monitor the Memorial Expressions accounts receivable reports, tracking reports and commission reports to ensure accuracy. Assist in the development of improved processes and procedures. Train staff and offer administrative support for the software database, Nexus.
  14. Evaluate the operating results of the cemeteries and implement corrective action where operating results or performance do not meet expectations.  Accountable for the collection of accounts receivable, using prudent business practices, judgment and diplomacy.
  15. Participate in the negotiation process when obtaining contracts and agreements with suppliers and vendors.
  16. Participate in the preparation of budgets for areas of responsibility.
  17. Maintain a positive work environment by behaving and communicating in a manner so that you get along with families, co-workers, and management.
  18. Remain up to date on company learning, policies, and procedures as assigned.
  19. Light housekeeping to keep the facilities and grounds in perfect order.  This includes keeping work areas tidy, picking up litter on the grounds and general straightening up.

Qualifications

Experienced leader with a minimum of 5 years of experience, in the cemetery and sales industry.  They will ideally have experience managing all aspects of cemeteries and/or cemetery sales, including but not limited to relationships with industry executives and preferred vendors.

  • Bachelor’s degree or equivalent related experience. 
  • Cemetery and pre-need sales experience required
  • CRM and Nexus Cemetery Software experience preferred
  • Integrity as a personal core value.
  • Strong execution skills and perseverance.
  • Solid work ethic.
  • Excellent interpersonal and communication skills.
  • Leadership and teambuilding skills.
  • “Bottom line” financial savvy.
  • Ability to develop a detailed understanding of the funeral industry, using proven best practices.
  • Ability to develop an annual business plan including key performance indicators.
  • Required travel 20% of the time.

The above duties are neither intended to be an all-inclusive list of duties and responsibilities for this position nor are they intended to be a listing of prerequisite skills and abilities. The purpose of this job description is to describe the general nature of the position.