Compliance Manager

Job Summary

The Compliance Manager will maintain our effective compliance program to ensure the integrity and ethical standards of the company.  This position will identify, monitor, and measure the company’s risk in how it conducts operations and general infrastructure functions.  It’s a position that serves as the ethical compass and will provide guidance to senior management on potential risks to ensure operations adhere to all legal and ethical standards.  The position is responsible and authorized to implement necessary actions to ensure achievement of the objectives of an effective compliance program. 

Essential Job Functions and Responsibilities

  1. Demonstrate Core Values of Excellence, Trust, Care and Growth in performing all aspects of position.
  2. Ensure all company facilities obtain and maintain current regulatory licenses, permits, and other documentation, in accordance with state and local requirements.
  3. Serve as the primary point of contact for company-wide compliance-related inquiries or concerns, to include significant complaints or allegations from internal or external sources.  Research and oversee fact-finding process, provide guidance, or develop company responses to such matters, notify and collaborate with appropriate company Associates, involve legal counsel and/or insurance carriers where appropriate.  Log events and maintain supporting documentation.
  4. Serve as the primary point of contact for insurance claims which do not fall under other department specific functions. Coordinate with carriers on research, documentation, investigations, etc.  Log events and maintain supporting documentation.
  5. Respond to alleged violations of rules, regulations, policies, procedures and standard of conduct by evaluating and ensuring proper reporting of violations or potential violations to authorized enforcement agencies as appropriate or required.
  6. Monitor, identify and measure risks related to OSHA, Funeral Homes, Pre-Need, Crematories, Cemeteries, and general operations of the business.
  7. Maintain, monitor and file required monthly OSHA reports from company locations.
  8. Interpret and disseminate information on regulatory matters.  Communicate current state and federal issues to the operational management team. 
  9. Act independently to ensure that compliance issues and concerns within the organization are being appropriately evaluated, investigated, and resolved. Collaborate with other departments when necessary.
  10. Travel to company locations to conduct site visits auditing company compliance of our funeral home and crematory procedures, pre-need files, and other established regulatory items as needed.
  11. Maintain and assist with the revision of policies and procedures for the general operation of the compliance program and its related activities to prevent illegal, unethical and improper conduct. Develop and initiate new policies and procedures as needed.
  12. Review and recommend updates to annual safety training or other training as required.
  13. Maintain an effective compliance communication program for the organization, including promoting the use of the compliance hotline and understanding of new and existing compliance issues and related policies and procedures.
  14. Identify potential areas of compliance vulnerability and risk, develop and implement corrective action plans for resolution of problematic issues, and provide general guidance on how to avoid or deal with similar situations in the future.
  15. Regularly inform management team of the operation and progress of compliance efforts and provide reports as requested.
  16. Collaborate with designated legal counsel to ensure the company’s intellectual property (Trademarks, etc.) is managed appropriately and legal filings are current.
  17. Maintain a positive work environment by behaving and communicating in a manner so that you get along with families, co-workers, and management.
  18. Remain up to date on company learning, policies, and procedures as assigned.
  19. Light housekeeping to keep the facilities and grounds in perfect order.  This includes keeping work areas tidy, picking up litter on the grounds and general straightening up.

Educational and Skill Requirements

  • Bachelor’s degree in business or related field required.
  • Ability to communicate effectively orally and in writing.
  • A minimum of 3 years’ experience in compliance, risk management, legal/paralegal or operations management required.
  • Strong project management skills
  • Basic office skills including computer knowledge.
  • Good people skills with ability to relate to a wide range of people.
  • Detail oriented with strong organizational skills.
  • Ability to work independently or within a team environment.
  • Ability to manage time effectively to organize and prioritize workload.
  • Ability to work under time constraints and conform with established schedules and deadlines.

The above duties are neither intended to be an all-inclusive list of duties and responsibilities for this position nor are they intended to be a listing of prerequisite skills and abilities. The purpose of this job description is to describe the general nature of the position.