Cemetery Administrative Coordinator

Job Summary

This position interacts primarily on the telephone and in person with client families and must be courteous, professional and helpful.  This position provides administrative support to families, Family Service Associates (FSAs), Managers and Cemetery Grounds personnel.

Essential Job Duties and Responsibilities

1. Demonstrate Core Values of Excellence, Trust, Care and growth in performing all aspects of position.

2. Maintain a positive work environment by behaving and communicating in a manner so that you get along with families, co-workers and management.

3. Remain up-to-date on Paycom reading as assigned.

4. Answer telephone questions, concerns, etc. in a professional manner.

5. Responsible for making certain the cemetery arrangement offices are “family ready” at any given time. Maintain cleanliness of reception area, administrative areas, break room and bathroom areas within the cemetery office.

6. Open and distribute mail; be a conduit of information in and out of the cemetery.

7. Responsible for ordering and ensuring appropriate office supplies are on hand.

8. Assist with the tracking and submission of all memorialization products to ensure accuracy. Also process installation information upon delivery of memorial.

9. Assist with maintaining and scheduling of cemetery services.

10. Provide administrative support for FSA’s and managers regarding cemetery issues, including the ongoing updating of the Nexus database.

11. Knowledge of Nexus, cemetery rules & regulations and knowledge of cemetery grounds, cemetery markers is critical. Must be able to be the “go to” person on various cemetery questions/problems when cemetery property manager is not available.

12. Ability to work independently on ongoing projects, self motivation and attention to detail critical.

13. Track temporary markers for both humans and pets. Maintain marker list and decide with either the Property Manager or Grounds Superintendent which temp markers are to be pulled.

14. Maintain all property files, lot cards, interment cards, etc. with attention to detail and accuracy.

15. Enter cemetery contracts and interments into Nexus on a timely basis, making sure that all lot cards, interment cards, etc are finished, using the checklist. Also prepare and balance daily deposits.

16. Provide notary public services as needed.

17. Submit family maintenance requests or work orders to the grounds crew.

18. Light housekeeping to keep the facilities and grounds in perfect order. This includes keeping work areas tidy, picking up litter ono the grounds and general straightening up.

Educational and Skill Requirements

  • Two-year college degree or completion of a specialized course of study at a business school or job specific skills acquired through on-the-job training.
  • A minimum of one year of similar or related experience.
  • Intermediate office skills including computer knowledge
  • Good people skills with ability to relate to a wide range of people
  • Attention to detail with effective written and verbal communication skills
  • Ability to manage time effectively in order to organize and prioritize work load
  • Ability to work under time constraints and conform with established schedules and deadlines
  • Bookkeeping and/or recordkeeping experience required.

The above duties are neither intended to be an all-inclusive list of duties and responsibilities for this position nor are they intended to be a listing of prerequisite skills and abilities. The purpose of this job description is to describe the general nature of the position.