Assistant Manager Funeral Home Operations

Job Summary

The position will assist in the direction and control of operational activities for assigned locations. The major objectives are to provide the highest quality services and products, to satisfy the needs of any client family, maintain a positive employee relations atmosphere, and maximize profitability for the location under the direction of the location manager.

Essential Job Functions and Responsibilities

  1. Demonstrate Core Values of Excellence, Trust, Care and Growth in performing all aspects of position.
  2. Maintain a positive work environment by behaving and communicating in a manner so that you get along with families, co-workers, and management.
  3. Remain up to date on company learning, policies, and procedures as assigned.
  4. Administer Newcomer Funeral Service Group Policies and Procedures.
  5. Counsel with and advise client families and arrange funerals and supervise funeral service activities in accordance with the individual client family’s wishes.
  6. Treat human remains with respect and decorum.
  7. In coordination with the manager and Advanced Planning Specialist, perform and execute market outreach activities including visiting churches, hospice, hospitals, clergy and retirement homes; one-on-one presentations, group presentations and event participation in accordance with pre-established home office standards.  Participate in community, civic or fraternal organizations as a part of local promotional and outreach efforts. 
  8. Maintain the facilities, properties and vehicles to the high standards expected of Newcomer Funeral Service Group.  Work with the Home Office Facilities Department to ensure proper handling of large projects, purchase requests, crematory maintenance, controlled access and surveillance, capital expenditures and vehicles maintenance and registration.  
  9. Fully use all technology solutions provided by the company. 
  10. Support and participate in Learning and Development opportunities afforded to associates.    
  11. Under the direction of the manager, monitor the competitive market conditions and apprise area management of significant change.  With the assistance of home office leadership, marketing and manager, manage crisis situations, media requests and sponsorship/donation requests.
  12. Ensure adherence to federal, state, local and home office compliance regulations.
  13. Maintain positive employee relations on a daily basis including regularly scheduled staff meetings. 
  14. Represent the company and promote its objectives at industry-related conferences and meetings.
  15. Encourage teamwork within assigned group as well as between locations.
  16. Light housekeeping to keep the facilities and grounds in perfect order.  This includes keeping work areas tidy, picking up litter on the grounds and general straightening up.

Educational, Licensure and Skill Requirements

  • A two-year college degree or completion of a specialized course of study at a business or trade school or job specific skills acquired through on-the-job training or apprenticeship program.
  • A minimum of five years of similar or related experience.
  • Valid Funeral Directors’ License in the location jurisdiction or the ability to reciprocate license.
  • Pass both sections of the National Board Exam (NBE) as per state requirements.
  • Possess a valid Drivers’ License and meet the driving performance standards as determined by management.  MVR’s may be reviewed annually for compliance, and any conviction or at-fault accidents should be immediately reported to management.

Essential Physical Abilities

  • Ability to tolerate exposure to hazardous substances subject to government requirements; occasional lifting, pushing and pulling, with assistance, of objects up to approximately 400 pounds; manual dexterity required for clerical tasks; occasional stooping, bending, pushing, pulling and carrying objects weighing up to approximately 30 pounds for short distances. 
  • Ability to travel by standard methods of transportation. 
  • Must be capable of communicating with management and supervised employees. 
  • Must be free from judgment-impairing conditions, disease or addictions, or those which impair ability to interact with employees, management or the public.

The above duties are neither intended to be an all-inclusive list of duties and responsibilities for this position nor are they intended to be a listing of prerequisite skills and abilities. The purpose of this job description is to describe the general nature of the position.